In case of transfer to UAE mobile number via du Pay, it is instant.
In case of transfers to UAE local bank account, it might typically take up to 1-2 business days, depending on the recipient's bank.
International transfers to bank account or mobile wallets are usually delivered within 1-2 hours. However, in some of the cases, it may take up to 7 working days (depending on beneficiary bank).
International transfers on du Pay are processed by our partners, Western Union or Transfast.
If you would like to track your International Transfer, please follow the below steps:
1. Copy the MTCN / TF PIN of your transfer. You can find it in the app by going to the transaction history and selecting your transfer.
2. For transfers with MTCN, visit: https://www.westernunion.com/web/global-service/track-transfer and get the status of your transfer with the MTCN code.
3. For transfers with TF PIN, visit: https://www.transfast.com/ and get the status of your transfer with the TF PIN code.
If your transaction has not reached after 2 working days of the transfer, please contact our customer care 80038729 (800dupay) / customercare@dupay.ae to know the status.
