Subscription Terms and Conditions
These Subscription Terms and Conditions (“Subscription Terms”), together with the du Pay General Terms and Conditions (“General Terms”), govern the purchase, activation, use, renewal, and cancellation of any subscription-based product or service offered by du Pay. In the event of any inconsistency between these Subscription Terms and the General Terms, these Subscription Terms shall prevail to the extent of such inconsistency.
By purchasing, activating, or receiving access to a Subscription, you agree to the following terms and conditions:
1. Definitions
For the purposes of these Subscription Terms:
• “Auto Renewal” means a feature whereby a Subscription Plan automatically renews at the end of each Subscription Term, and the applicable Subscription Fee is automatically deducted from the Customer’s du Pay wallet or other approved payment method.
• “Customer” means a customer of du Pay.
• “du Pay App” means the mobile application operated by du Pay through which Customers may access du Pay products and services.
• “Subscription Benefits” means the features, entitlements, rewards, cashback offers, promotional offers, fee waivers, discounts or services included in a Subscription Plan.
• “Subscription Fee” means the fee payable for a Subscription Plan, as displayed to the Customer at the time of subscription or renewal of the Subscription Plan.
• “Subscription Plan” means a specific subscription-based product or service offered by du Pay, including the applicable Subscription Benefits, for a specified period.
• “Subscription Term” means the validity period of a Subscription Plan.
2. Subscription Fees
The Subscription Fee applicable to a Subscription Plan will be displayed to the Customer before subscription through the du Pay App. The Subscription Fee is payable in full at the time of subscription and upon each renewal. The Subscription Plan will only become active following successful payment of the applicable Subscription Fee.
For Subscription Plans that renew automatically, the Customer hereby authorizes du Pay to deduct the applicable Subscription Fee from the Customer’s du Pay wallet or any other approved payment method on the renewal date. If sufficient funds are not available at the time of renewal, the Subscription Plan will not renew, and all Subscription Benefits will cease upon expiry of the then current Subscription Term.
The Subscription Fee is exclusive of VAT and any other applicable taxes, fees, or charges, which shall be applied in addition to the Subscription Fee.
3. Subscription Term
Subscription Plans are generally offered on a monthly basis.
The Subscription Term begins on the date of activation (being the date of successful payment of the applicable Subscription Fee) and continues until the expiry date displayed in the du Pay App.
Any unused Benefits will expire at the end of the Subscription Term, and (in case of Auto-Renewals) will not roll over, accumulate, convert into cash, or carry forward to subsequent periods.
Customers may purchase the same Subscription Plan again while that Subscription Plan remains active, unless not permitted by du Pay.
4. Automatic Renewals
All Subscription Plans renew automatically at the end of each Subscription Term, unless cancelled in advance by the Customer (see clause 7 below).
By subscribing to a Subscription Plan, the Customer authorizes du Pay to automatically renew the Subscription Plan and deduct the applicable Subscription Fee from the Customer's du Pay wallet on each renewal date.
Details of the applicable Subscription Fees are available on the du Pay App. Customers will also be shown the applicable Subscription Fee at the time of renewal.
If the applicable Subscription Fee cannot be successfully deducted from the Customer's du Pay wallet on the renewal date, the Subscription Plan will automatically expire and all related Subscription Benefits will cease at the end of the current Subscription Term.
4.1 SALARY Plan
The SALARY Plan is a type of Subscription Plan that is only available only to certain Customers who receive salary payments into their du Pay wallet, subject at all times to eligibility criteria determined by du Pay from time to time.
SALARY Plan Benefits are assigned based on the Wage Protection System (WPS/WPC) identifier received by du Pay during automated salary processing. Customers whose salary payments are successfully credited to them through the automated salary processing flow in their du Pay wallet and carry the applicable WPS/WPC identifier will be eligible to receive SALARY Plan Benefits.
If a salary payment cannot be automatically processed or credited to the Customer's du Pay wallet for any reason (including due to technical or account-related reasons such as customer wallet limits, inward transfer attempt failed etc.), then the Customer will not be eligible for SALARY Plan Benefits for that Subscription Term.
du Pay may amend the availability of the SALARY Plan, eligibility criteria, SALARY Plan Benefits and activation requirements from time to time.
A Customer may simultaneously hold a SALARY Plan and another type of Subscription Plan.
5. Subscription Benefits
Subscription Benefits will be displayed to the Customer in the du Pay App.
Depending on the Subscription Plan, Subscription Benefits may include free remittances, free UAE bank transfers, free ATM withdrawals, cashback, telecommunications benefits, discounts, rewards and promotional offers.
Subscription Benefits may vary based on customer eligibility, transaction corridor, transaction amount, customer segment, promotions, commercial arrangements or regulatory requirements.
Subscription Benefits may be subject to usage limits, transaction caps, minimum spend requirements, corridor restrictions, eligibility criteria or other conditions as determined by du Pay from time to time.
Customers should refer to the du Pay App for the latest Subscription Benefits and their conditions.
Once the Subscription Benefits for a particular Subscription Term have been exhausted, standard fees will apply if a Customer wishes to obtain an additional Subscription Benefit during that Subscription Term.
Subscription Benefits are personal to the Customer and cannot be transferred, exchanged or redeemed for cash.
6. Cancellation
Customers may cancel an automatic renewal of a Subscription Plan at any time through the du Pay App.
Cancellation will stop future renewals and fees of the Subscription Plan. Cancellation will not affect the active Subscription Plan or the Subscription Benefits available to the Customer until the end of the current Subscription Term.
Customers may not cancel an active Subscription Plan, only future subscriptions.
7. Non Refundability
Subscription Fees are non-refundable except where a material Subscription Benefit is not delivered due to a verified technical failure attributable to du Pay.
If a material Subscription Benefit is not delivered, Customers must submit a claim via email to customercare@dupay.ae within ten (10) Business Days of the relevant incident. Where du Pay confirms a technical failure attributable to du Pay, it may provide a refund, credit, replacement Subscription Benefit or other appropriate remedy to the affected Customer.
No refund of Subscription Fees will be provided for unused Subscription Benefits, voluntary non-use of a Subscription Plan, or where the Customer’s account is terminated or suspended due to fraud, misuse, security concerns, breach of these Subscription Terms or any legal or regulatory requirements.
Subscription Fees cannot be transferred, exchanged or redeemed for cash.
8. Suspension or Termination
If a Customer account is suspended or terminated due to fraud, misuse, security concerns, breach of these Subscription Terms, or any legal or regulatory requirements, any remaining Subscription Benefits will be suspended or forfeited (as applicable) without refund, credit or other compensation.
9. Changes to Subscription Plans, Subscription Fees and Subscription Benefits
du Pay may amend Subscription Fees, Subscription Plans, eligibility criteria and Subscription Benefits from time to time. Any increase in Subscription Fees will be notified to the affected Customers subscribed to the relevant Subscription Plan before such change takes effect. Where a material Subscription Benefit is discontinued during an active Subscription Term, du Pay may provide reasonable notice to the affected Customers and offer them an alternative Subscription Benefit, credit or other suitable remedy. Changes to non-material, promotional or limited-time Subscription Benefits will not entitle Customers to prior notice, refund, credit, compensation or termination right.
